Terms of use

General

These terms govern the use of Builtfold, provided by Builtfold ("we"), by the business that opens a workspace ("the customer" or "you") and by the users it invites.

Builtfold is meant for businesses and professionals, not consumers. Whoever accepts these terms on behalf of a business confirms they have authority to bind it. If a separate written agreement or quote has been signed, it prevails where it differs from these terms. The Greek version of these terms prevails in case of any difference.

The service

Builtfold is online construction project management software: project finances, incoming documents, planning and budgets, site management, files, reports, team collaboration and the myDATA connection. We keep improving the service; we may add, change or retire features, but we will not materially reduce what you have already paid for without telling you in advance. Features marked "coming soon" are not a commitment.

Accounts and roles

• Each customer has its own workspace. The workspace owner invites users and gives them a role; the role decides what each person sees and can do.
• Every account is personal. Do not share passwords; invite your colleagues with their own accounts.
• You are responsible for keeping your passwords safe and for the actions of the users you invite. We recommend turning on two-factor authentication.
• If you suspect unauthorised access, tell us at once at hello@builtfold.com.

Your data

The data you enter in Builtfold belongs to you. You give us only the right to store and process it as needed to provide the service. We do not sell it, do not use it for advertising and do not give it to third parties, except the sub-processors listed in the Privacy policy or where the law requires it.

For personal data in your workspace you are the controller and we are the processor; the data processing agreement (DPA) is available on request.

AI suggestions (for example details read from an invoice) and every submission to myDATA happen only with your confirmation. You review, and remain responsible for, the accuracy of your accounting and tax records.

Exporting data

You can export your data from the application at any time, in common formats (such as CSV, PDF and the original files you uploaded). If you need something the export does not cover, write to us and we will help.

Acceptable use

You may not use Builtfold:

• for any unlawful purpose or to store content that infringes the rights of others,
• to upload malware or to try to reach other customers' data,
• to test, overload or bypass the service's security measures without our written permission,
• to copy, resell or reproduce the service,
• for automated bulk extraction of data outside the export tools we provide.

If a use puts the service or other customers at risk, we may temporarily limit access and tell you as soon as possible.

Availability

We make every reasonable effort to keep the service available without interruption, and we keep encrypted backups every night. We do not, however, guarantee a specific uptime (SLA) unless agreed in writing. Planned maintenance happens outside working hours where possible.

Fees

Fees follow the plans on the Pricing page. Until self-serve subscriptions are available in the application, the prices there are indicative and the final fee is agreed with you in writing (a quote or an email) before you start. Prices exclude VAT. Price changes are announced at least 30 days before they apply and do not affect a period you have already paid for.

Third-party services

Some features connect to third-party services, such as AADE's myDATA and Google's services (sign-in, Gemini, Drive). Their availability and terms are not in our control; if such a service stops or changes, the related feature may be affected.

Intellectual property

The software, brand and content of Builtfold belong to us. We give you the right to use the service for your business needs while our agreement lasts. If you send us comments or suggestions, we may use them to improve the service without any obligation to you.

Term and termination

• You can stop using the service at any time, effective at the end of the period you have paid for.
• We may suspend or end access if these terms are materially breached or fees are not paid, after notifying you and giving you reasonable time to put it right, unless there is an immediate risk to the service.
• After termination you have 30 days to export your data; on request we hand it over in common formats. Then we delete it, and it disappears from the backups as they expire, as the Privacy policy describes.

Limitation of liability

To the extent permitted by law:

• The service is provided "as is". We are not liable for indirect or consequential loss, such as lost profit, business or reputation.
• Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to it.
• We are not liable for decisions taken on figures or suggestions from the application without the checks appropriate in each case, nor for the operation of third-party services.

Nothing in these terms limits our liability for intent or gross negligence, or any other liability that cannot be limited under Greek law.

Changes to these terms

If we change these terms materially, we email you at least 30 days before the changes apply. If you do not agree, you can stop using the service before they apply; continuing to use it means you accept them.

Governing law

These terms are governed by Greek law. The courts of Athens have exclusive jurisdiction over any dispute. Before any legal step, let us try to find a solution by talking.

Contact

For questions about these terms write to us at hello@builtfold.com.